Delayed by COVID-19

SHIPPING INFORMATION

Due to the outbreak of COVID-19, the global logistic and supply chains are serverely impacted, which is still complex and constantly developing. We are experiencing delays in processing and shipping. Therefore, your order may take longer than usual to arrive and we are working diligently to get them to you as quickly as possible. And since most couriers are short of hands, packages may not be dispatched as scheduled. It may take a few more days for you to receive your products.

Please don't worry. We're improving our delivery process to make your packages even safer.

Please make sure that the logistics of your delivery address is normal. If the express delivery arrives at the local logistics center due to COVID-19, the express delivery can‘t be delivered to your receiving place, and we will not be responsible for returning or exchanging the express delivery.

The email you received with your tracking information is the best resource for updates and the timing of your order delivery.

In addition, we assure you that any shipping delays will not impact your return or exchange time frame. All returns and exchanges are based on the date your order was delivered.

We thank you for your patience as we fulfill orders as quickly and safely as possible and apologize for any inconvenience.

FAQ:

Will my order be delayed?

There may be a slight delay with your order, but rest assured it is on its way to you.

We are following local government guidelines which are ever-changing, please keep checking your tracking for updates to your order. If an order is failed to be delivered,our team will personally contact your regarding a refund or re-shipment.

I cannot access my delivery point, can I cancel my order?

1.Your order will be fully refunded if it’s cancelled within 24 hours of purchase and before shipment.

2.For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied.

3.If your order has been dispatched and is in transit, we are unable to process the cancellation.

Please keep an eye on your tracking to follow the progress of your parcel.

My question hasn’t been answered, who can I contact?

Above all, we are here to support you. If we haven’t answered your question above please get in touch with [email protected]